Orders and Returns

Substitution Policy

Ideal Florist reserves the right to make substitutions of flowers, greenery, baskets, vases, wrapping papers, fruits, soft-toys and any other material used in our flower arrangements with others of equal or higher value should the original materials be unavailable.

Ideal Florist reserves the right to amend charges based on additional items ordered, remote delivery, re delivery etc.

Refunds & Cancellations

Orders in progress (either in preparation or being delivered) and same-day orders may not be cancelled or refunded. Same-day orders to delivery addresses outside major urban areas may be processed after the preferred delivery date. Orders that are not currently in progress may be cancelled on request and at the discretion of Ideal Florist. A processing and handling fee of up to 50% of the total order cost may be charged.

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery, an additional delivery fee may apply. Instances including, but not limited to the following may result in an unsuccessful delivery; recipient is not available or is not located at the delivery address provided, incorrect recipient information was provided, no safe location was available to leave the product unattended at the premises, recipient address is not apparent and/or additional information is required to locate the physical address. In the event of an order redelivery, you may be charged an additional delivery fee without notice to ensure the timeliness of delivery, however, Ideal Florist will always attempt to contact you to advise that a re-delivery will occur.

All quality complaints, non-delivery complaints or cancellation requests must be received by Ideal Florist in the delivery date. An investigation will be carried out with each valid complaint and a response communicated as soon as possible. If proof of delivery or additional supporting documentation is required this may take up to 5  working days.

Where a cancellation is applicable, There will be a processing charge of 50% of the purchase price for any cancellation given by Ideal Florist & Gift Shop. Ideal Florist will process such proven requests within 14 working days. Monies are credited back to the same account which was used to place the order and in the same currency. Any monies processed back to the account used to place the order will be subject to the processing time of your financial institution which is beyond the control of Ideal Florist.

If you are not satisfied with the product, please notify us immediately upon receiving the order as most of our products are perishable. We will either provide a replacement or refund the money equivalent to your product. There will be a processing charge of 30% of the purchase price for any refund given by Ideal Florist & Gift Shop.